When will I receive my tracking number?

Each item is made to order by myself Georgia,  so please allow 1-3 business days for your pieces to be completed prior to shipping. You will receive an order update email once your order has been shipped with tracking number details. If your order is taking longer to complete due to other prior orders, you will be emailed immediately about the short delay. If you haven’t received your tracking number please check your spam/junk mail, as it sometimes can end up there.

How long will it take to receive my order? 

Poison to the Bone uses Sendle or Australia Post Standard or Express tracked domestic and international shipping, all sent out from Melbourne Australia 

For domestic orders using Standard Post this can be delivered within 5 working days (metro areas) and within 9 days for the rest of Australia. But please note there are still some slight delays due to Covid 19 parcel services so use Express if you urgently need your package. For domestic orders using Express Post this can be delivered within 2-3 days (metro areas) or a day or 2 extra for the rest of Australia.

International orders sent out with Australia Post standard can take up to 14-20 days (major metro areas) and Express post 7-14 days (major metro areas) 

But please note as all orders are sent out from Melbourne Australia, please allow extra time for receiving your items due to shipping delays around the world. All items are sent out with tracking numbers so be sure to check how your package is travelling.

Do you ship worldwide? 

Yes Poison to the Bone ships worldwide!! We currently offer Standard and Express Post for all orders, all orders are shipped out from Melbourne Australia, using Sendle or Australia Post. Go to the checkout for current postage rates. 

What is your GST/ tax policy for orders, will I have to pay customs?

We cover all GST on Australian orders, once you have placed your order there will be no other fees to pay. 

For those outside of Australia, customs or import charges will be charged once your parcel has cleared customs and reaches its destination country. 

Poison to the Bone is not responsible for any Customs or Import duties. 

I entered the wrong shipping address, what can i do? 

It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at poisontothebone@gmail.com 

If we are unable to make the change in time, you will be responsible for receiving the parcel at the address you entered originally. Poison to the Bone takes no responsibility for goods lost due to incorrect shipping details.

What if my package was returned to sender?

If for any reason your package is returned to us we will reship to you. However, the reshipping may involve an extra cost depending on the reason it was returned to us. So please add your correct address when checking out. 

What if my item gets lost in the mail? 

Poison to the Bone ships with Australia  Post,  and uses standard and express  domestic and international mail-tracking facilities. Poison to the Bone is not responsible for items that are lost or damaged during returns. If your item has been lost you will need to get in contact with Australia Post and provide your tracking details.