ʀᴇᴛᴜʀɴꜱ ᴀɴᴅ ʀᴇꜰᴜɴᴅꜱ ᴘᴏʟɪᴄʏ

If you have received a faulty item/ wanting a refund or exchange please email poisontothebone@gmail.com ASAP with a photo of the item so it can be inspected.  

After photo inspection the result of refund/ exchange will depend on the item. Unfortunately for the printed vinyl crops and tshirts, these are all hand made to order so unfortunately cant be refunded or exchanged. All jewellery if faulty can be returned at the shipping expense of the customer. 

Once your return is received and inspected again, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping Returns 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

STILL NEED HELP? 

Contact us at poisontothebone@gmail.com for any other questions related to refunds and returns.